- How long will my order take to ship?
Orders normally take between 24-48 hours to ship out of our warehouse
- When will my order ship?
Immediately after placing your order on Wilson.com you will receive an order confirmation email. Within 48 hours, you will receive a shipping confirmation email with a link to track your order. If you have not received a shipping confirmation email within 48 hours of placing your order, please contact our customer service team
- Where does my order ship from?
Your Wilson.com order will ship from our warehouse in Mt Juliet, TN.
- Can I track my order?
Yes. In your shipping confirmation email, there is a link that leads you to tracking information. You will have to login to your account and view your order history.
- What happens when my tracking says "delivered" but I have not received my package?
Occasionally a carrier will scan a package as delivered before it arrives at the final destination. When this happens, the package is usually delivered within the next few business days.
If you've waited a couple of days and you still don't have the package:
- See if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery.
- Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes.
- Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or on your door. Follow the instructions on that notice to request redelivery or pick up the package.
- Contact the carrier. Ask if they have additional information about the package's location. (Have your tracking or delivery confirmation number handy.) If your package was shipped via UPS, they may be able to hold the package at their local hub for you to pick up. You can call UPS and see if this is possible.
Most packages arrive by the estimated delivery date listed in the tracking information. If you do not receive the package by then, please allow an additional day or two for the package to be delivered. Please note that carriers may deliver packages up until 8 p.m.
- Can a customer ship to an APO/FPO address?
No, unfortunately Wilson cannot ship to an APO/FPO address
- Can a customer ship to an international address?
No. At this time, Wilson only ship orders to the 50 United States
- What is Wilson's return policy?
Wilson's return policies vary depending on the type of item you'd like to return.
Wilson offers returns on most items within 30 days of receipt of shipment.
- How do I return a product purchased on Wilson.com?
Fill out the return form on the back of the receipt you received with your order. If you need a copy, contact us. Once the product has been received back, the product will be assessed by our team and if it meets our requirements, you will receive a refund.
- What are the requirements for a full refund?
Item must be in new condition.
Item must be returned with all original packaging and accessories (includes box or plastic poly bag).
Clothing must be unworn.
- I've returned my item. How soon will I receive my refund?
It takes Wilson up to 30 days to process a return and refund.
Once your return is processed, a refund is instantly requested and will show on your credit card statement within 3-5 business days
If you shipped the item back to Wilson at your own expense, and the return is a result of a Wilson error, you will be refunded your shipping cost when we process the return. If the return is not due to a Wilson error, shipping will not be refunded
- How can I pay for my order?
Wilson.com invites you to pay for your order using a Visa, MasterCard, or American Express credit or debit card.
- Can I edit my order once it has been placed?
No, unfortunately, you cannot make changes to your order once it has been placed.
- What if my credit card gets rejected?
We apologize for any inconvenience. Please make sure your card has sufficient funds and if you have any additional questions, please contact us contact us.
- How secure is Wilson.com?
We take great care to ensure your personal and credit card information is kept secure and private. Wilson uses the latest encryption technology and access to information is controlled through personal log-in IDs and passwords.
- Does Wilson.com share my information?
No. Wilson takes great care to ensure that all information is private and do not share any information obtained through purchasing from Wilson.com.
- How do I opt out of receiving email promotions from Wilson.com?
Sign into your Wilson.com account and choose "Opt Out" or click the "Unsubscribe" link on the bottom of any email sent to you.