Custom Rackets - Help

 

DESIGNING YOUR RACKET

It's pretty cool, and pretty easy: Just follow the steps to create your very own customized Wilson racket. You create it. We build it!

The Navigation System

The blocks at the top of your screen will highlight to let you know where you are in the design process. There are 3 core steps to building your racket. It starts by selecting your model, and then it's time to Customize and Personalize leading you to the promise land, Review and Buy.

The Design Module

When you design your racket you will use the Design Module located on the right side of the page. The module will give you thousands — maybe even millions — of options to make your racket perfectly you. When using the module, you will notice that there are several core areas of the bat for you to add your personal touch: Frame, 3 and 9 decals, brand and model logos, bumpers and grommets, and grip. Within most areas you will have multiple elements to customize. You can move from area to area. No need to complete one before moving on to the next. Areas with a red circle are incomplete while those with a yellow checkmark are done and ready to go. You can move on to the Personalize step once you've completed every option.

Racket Images & Angles

Not only do the images of your racket show you how awesome your racket is going to look with each selection you make, you can also use the buttons on the left side of the screen to see different angles to ensure your masterpiece is perfect.

Color Palette

Time to have some fun! When coloring your racket you will have the option to select any color from the provided palette. During each step, the Design Module will automatically provide you with the available color palette for that specific piece and once you select a color it will contain a checkmark and be highlighted to the right of the piece you colored. If you want to change a color all you have to do is click on the specific piece and select a new color. You can always go back to each step to change colors at any time!

Inspiration

Should you ever need a little inspiration to get the creative juices flowing, simply scroll down the page to see a variety of different designs for your specific racket. Just remember, if you select one of these designs, it will automatically be moved into the core design space and remove any options you have previously selected. If you select a racket as inspiration — you are not stuck to only these options. You can go in and make any changes you want, unless otherwise noted.

PERSONALIZING YOUR RACKET

This step allows you to really make your racket your own by adding your name, number, etc. (up to 12 characters, depending on the model). The personalization will be placed on the inside of the throat of the racket, where the racket specs are typically placed. Put your personal touch on your weapon of choice.

 

PURCHASING YOUR RACKET

Review Your Racket

When you are done with your masterpiece and ready to share or buy it, click the "Continue" button. All steps must be complete for the button to be clickable. It will turn red when available.

Importance of double-checking

On the REVIEW & BUY screen, you will have a chance to review your design to make sure everything looks just like you want and all the information is correct. This is very important because as a custom racket it is non-returnable and non-refundable. DOUBLE CHECK TO MAKE SURE ALL INFORMATION IS CORRECT.

Making changes

If you want to make a correction or change things up, just click any one of the grey boxes with the pencil in it and you will go back to that exact step where you can modify your racket. Get your racket perfect before you order it because it cannot be returned. After that, we're already bringing your vision to life.

Sharing your masterpiece

You're an artist. A visionary. Show your friends what you just created and reveal to them your true genius! You can share your racket on Facebook, Twitter or send it to all of your family and friends via email by clicking the appropriate icon. This is also a great way to send someone a "hint" on what to buy you for the holidays or your birthday, or just because you're awesome.

Printing your racket spec

Click "View Full Racket Spec" to view and print the specs for your racket. If you want something to hang up to remind you of what's coming, you can refer to this sheet when the right time comes. This will include all of your color choices, your personalization choices and even the images of your racket!

Adding to Cart

The time has come! To start the actual purchase process, click "Add to Cart". This is where you will enter your billing and shipping information. Your order will be entered into our system and we will start building your very own customized racket.

And now we'll get serious for a few minutes.

Security

Protecting your order information is our first concern. Wilson protects your online Wilson Custom Racket order information by using Secure Sockets Layer (SSL) technology, with a digital certificate provided by Network Solutions. SSL encrypts your Wilson Custom Racket order information to avoid the decoding of that information by anyone other than Wilson.

Payment Options

For Wilson Custom Racket orders Wilson accept the following payment types:

  • American Express
  • MasterCard
  • Visa

Your credit card will be charged immediately upon placing your Wilson Custom Racket order. Look for an additional email when your order has been shipped.

Your credit card may not be approved for the following reasons:

  • The name on the credit card does not match the billing name given
  • The billing address given does not match the bank records

If approval cannot be obtained, you will be contacted either by phone, postcard, or email, and the problem will be indicated. You will then be given an opportunity to provide corrected name or address information. So, please take care when entering your credit card numbers, as erroneous information will delay your order.

Taxes

Wilson charges sales tax where required by law. If you are shipping to states where sales tax is charged, the appropriate charges will be added to your merchandise total and displayed in your Wilson Custom Racket order confirmation e-mail.

Cancellations/Modifications

In order to meet our goal of getting you your custom racket as fast as possible, once an order is placed, all sales are final. Any questions about this — call customer service at 800-800-9936 we will see if anything can be done.

Returns

Wilson Custom Racket products are made to order specially for you. Wilson cannot accept returns, except for after inspection at Wilson for manufacturing defects or warranty conditions (see below). Please Contact Us for information regarding defective Wilson Custom Racket.

Racket Care

Owning a Racket Custom Racket comes with some perks — unparalleled performance, control, power, and unrivaled design but it also comes with responsibility. As a proud owner, you should take care of your racket to ensure it can take care of you.

Warranty Information

We also want to make you aware of our industry leading 12 month warranty program to help you secure your custom investment. To ensure we keep our most valued customers coming back year after year, if within a year of purchase, a breakage occurs under warranty conditions, our policy is to provide you with options that we expect will meet your needs that include REPAIR or ONE TIME replacement of your racket. If we need to replace your custom racket after inspection at Wilson due to warranty conditions, you have the following options:

  • Next day delivery of 'In Line/Non Custom' version of your custom model OR if no longer available, new 'In Line/Non Custom' version of your racket. This will serve as your replacement.
  • We will recreate your custom racket and deliver in standard lead time of 6 weeks or less depending on manufacturing conditions. In the event the exact same racket cannot be made, our Customer Service Technician will work with you on options.

If you have any questions about your Custom Racket Warranty or have an issue with your racket - please Contact Us for additional information.

Shipping

In most cases, Wilson Custom Racket products will be shipped within 6 weeks from when the order was first made. We will send you an e-mail letting you know when your order has shipped. Wilson Custom Racket orders are shipped via UPS Ground. Shipping rates are provided during the checkout process. Wilson Custom Racket only ships within the United States. We are currently unable to accept or ship international or APO/FPO orders.

Personalization

Wilson reserves the right to refuse any requested personalization message that includes profanity, slander, trademarks and/or any other content that Wilson considers inappropriate in its sole discretion.