Frequently Asked Questions

• How does the Demo Return Process work?
  • Log in to your wilson.com account.
  • Navigate to ‘Demo Returns’ on menu.
  • Select order with demo racket to return.
  • Select demo racket(s) to return and submit.
  • Ship all demo rackets back to Wilson by the sixth full day after delivery using return label generated from wilson.com.
• What happens if I damage or don’t return a demo racket?
  If the demo period ends and any of the demo rackets have not been returned to the appropriate drop-off location using an appropriate return label generated from Wilson.com, or if the rackets are returned damaged, we will need to charge your card the full price for each outstanding or damaged racket. Demo racket retail prices are listed on the Tennis Racket Demo Page and will be displayed within the shopping cart at checkout.
• What happens if I want to buy the demo racket?
  If you would like to purchase any of the demo rackets you are trying out, find the in-line version on wilson.com and purchase. All demo rackets should be returned to Wilson.
• What is the cost for using the demo racket program?
  Wilson’s demo racket program is offered at no cost to you, except for a £10 (for UK residents) or €10 (for non-UK residents) shipping fee per order. There will be a hold on your credit card in the amount of the suggested retail price for each demo racket that you order, but this will be deleted upon successful return of the racket(s).
• Who is eligible for Wilson’s demo racket program?
  Currently, Wilson’s demo racket program in Europe is only available to customers who live in the following countries: Germany, France, Italy, Spain, United Kingdom.