Ordering
- You can pay for your order using either PayPal, or a Visa, MasterCard, Discover or American Express credit or debit card. Additionally, you can pay using a Klarna account and pay over four installments. You also have the option to pay using a gift card purchased directly from our brand sites.
- A gift card purchased on wilson.com can be used to pay for an order on wilson.com but gift gift cards from other providers aren't accepted.
- You will have an opportunity to enter a promotional/discount code on the shopping bag page. Once you've added everything you are ordering to your shopping bag, there is a field to enter your code on the right side of the page. Enter your code, then click "Apply" before proceeding to checkout.
- Once your order is placed, we are unable to cancel or edit. Our return process is quick and easy, orders can be returned within 30 days as long as they are new, unused, and in their original packaging. Please note that ALL custom orders are final and cannot be cancelled or returned.
- If you placed an order using an account, you can view the status of your order by logging in to your account and viewing your order history. You can also access your account/order information through the link on your order confirmation email. If you placed your order as a guest, you can check your order confirmation email for an estimated delivery date. Please note that items from the same order may ship separately.
- You might notice a temporary authorization charge of up to 5% of your order total on your statement. This charge is used to validate your card before processing and will disappear once your final tax amount has been collected. Some products ship from different locations. If items in your order are shipped separately, you will be charged separately for the items. However, the order total will still be the amount stated at checkout and on your order confirmation email.
- Sales tax is determined based on your shipping address. Please keep in mind that the sales tax you see in your shopping cart is an estimate; you will see the final sales tax when you place your order.
- Yes. You can sign-up to be notified via email when a product comes back in stock directly from the product detail page. A form will display when you have selected the specific product (color and size) to enter your email address.
- If a product is not listed on our site, it is not available for purchase. However, some products are exclusive to our authorized dealers; you can contact your local authorized dealer for more information about their items in stock. While our currently available stock is up to date on our site, you can follow us on Facebook, Twitter, or Instagram for information about new product releases in the future.
- You can find the nearest authorized locations by using our dealer locator.
- We love to hear how your equipment is working out for you! To leave feedback, just visit the product's corresponding page on our website and let us know what you think in the Reviews section at the bottom of the page.
Returns
- Wilson offers returns on most items within 30 days of receipt of shipment. Please note that custom product orders are final and cannot be returned.
- To initiate a return, you will need to log in to your wilson.com account. Once logged in, select “RETURNS” from the left menu. In the Make A Return Section, select “Start Return.” You will then be able to find your order and select "Declare Return" and follow the steps to submit your return for eligible items. On the final return confirmation page, you will be able to print your UPS return shipping label or find the scannable QR code to use at the UPS store and send the item(s) back to us. This information will also be sent via email.
- If you placed your order as a guest you can initiate your return through the Guest Checkout Return Form, you will need to enter your order number and email address used to place the order. You will then be able to follow the steps to submit your return for eligible items. On the final return confirmation page, you will be able to print your UPS return shipping label or find the scannable QR code to use at the UPS store and send the item(s) back to us. This information will also be sent via email.
- You can check the status of your return by logging into your account, selecting “Returns” from the left menu and selecting “Track Return.” You can also check the status of your return on your return confirmation email by selecting "Check Status."
- Once your return/item(s) are received back at our warehouse, your refund will be processed back to the original form of payment within 3-5 business days.
- Yes. However, please be advised that you will need the original order confirmation number and email address used to initiate the return. If the return is accepted, the refund will be applied to the original form of payment.
- Unfortunately we are only able to process returns for products that were purchased on Wilson.com. If you purchased a product from an authorized dealer, you can inquire about returning it by contacting the dealer directly.
- We do not offer exchanges. If you need a different item, you can initiate a return for a refund and place a new order at any time.
Limited Warranty
- Most Wilson products carry a one year limited warranty from the date of purchase by the original purchaser from an authorized dealer.
- For the complete terms of the Wilson Limited Warranty and to submit a warranty request, please click here.
- Once you've completed the warranty form, it will take 5-7 business days for us to review your claim. We will reach out via email as soon as our review is complete!
- A voucher from a warranty claim can only be used to purchase the same product or a comparable product that your warranty claim was originally submitted for. Please note vouchers cannot be used on custom items.
Custom Products
- The lead-time for each custom item is displayed within your shopping cart. Please check your order confirmation email to view the estimated lead-time for the custom item(s) you purchased. You will receive an email with tracking information as soon as your custom item(s) ship.
- Once you place your order we begin the process of building your custom product specifically for you so no cancellations or modifications to the design of your custom product are allowed.
- Because we build this product specifically to your custom requirements, we can't accept returns.It is your responsibility to review your order and confirm that it is correct before submitting it to us. Your custom product is specifically made for you, and therefore Wilson cannot accept returns or refunds of custom products if the dissatisfaction is not due to an error by Wilson. For instance, Wilson cannot refund personalized product if the quality issue is due to: Typographical errors, misspelled words or name, incorrect grammar, unfinished text, or other material provided by the user.Design or creative choices. Please be sure you are satisfied with the color combinations and overall layout of your products before submitting your order. Wilson also reserves the right to reject any designs with profanity or offensive content.For full terms and conditions of your order, please see Wilson Terms and Conditions.
- No, your stock products will ship via ground shipping within 24-48 hours and your custom products will ship once it is complete. You will receive a shipping confirmation e-mail with each shipment.
For full terms and conditions of your order, please see Wilson Terms and Conditions.
Careers
- Wilson has been a leader in the sporting goods industry for over 100 years, in part because we round out our team with the best and brightest talent. We hire individuals who share our passion for sports and complement our desire to make Wilson the brand of choice for athletes everywhere.Wilson offers a high-quality and competitive benefits package which includes: health, dental, vision, 401(k), flexible spending account, disability, life insurance, transit program and significant discounts on our products. Wilson’s team-oriented values are brought to life in our casual, collaborative work environment. From our Global HQ in Chicago IL to our factory in Ada, OH and all around the country and globe, our employees are proud to be part of #TeamWilson.To learn more about Careers at Wilson and view current openings, please visit our Careers page.