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Our hours are 9:00 AM – 5:00 PM CST, Monday – Friday.
(Don’t wait on the phone for answers. Check our FAQ section below.)
FAQ
How do I check the status of my Wilson Sporting Goods order?
Check the status of your Wilson Sporting Goods order using our Order Tracker. You will need your order number and the email address you used at checkout. You can also use the chat box in the bottom right corner of any page. Please note that items from the same order may ship separately and stock orders ship within 48 hours from our warehouse.
Can I change or cancel my order from Wilson if it hasn’t shipped yet?
No. We begin processing orders as soon as they are placed to ensure timely delivery. Once an order is confirmed, we cannot make any changes or cancellations. Most products are eligible for return within 30 days of receipt.
Which payment types does Wilson accept?
Wilson accepts Visa, MasterCard, Discover, and American Express credit or debit cards. You can also pay using a Klarna or PayPal account. We also accept Apple Pay and Google Pay on supported devices.
Can I pay with a gift card at Wilson?
A gift card purchased on Wilson.com can be redeemed on Wilson.com or our other sites, including ATECSports.com, Slugger.com, DeMarini.com, EvoShield.com, and Luxilon.com.
How do I buy a Wilson gift card?
You can buy a gift card on our website.
Where do I enter a discount or promo code on the Wilson website?
You can enter a discount or promo code on the “Review Bag” page of your order or on the “Checkout” page. Once you've added all items to your shopping bag, enter your code in the promo code field then click "apply.”
The Wilson item I want is out of stock. Can you notify me when it is available?
Yes. You can sign up to be notified via email when a product comes back in stock directly from the product detail page. Click the bell icon on the product size/color to access a form that will prompt you to enter your email address.
Can I leave feedback on Wilson.com about a product I purchased?
Yes. We would love to hear about how your equipment is working out for you! To leave feedback, just visit the product's corresponding page on our website and let us know what you think in the reviews section at the bottom of the page.
Can I place a tax-exempt order at Wilson Sporting Goods?
Yes. We offer tax exempt purchasing for qualifying organizations. If you believe your organization is eligible for tax exempt purchasing, please visit the Tax Exemption page to get started.
What is Wilson Sporting Goods’ return policy?
Wilson offers returns on most stock items within 30 days of receipt. Please note that custom products cannot be returned. Custom items include anything that has a personalized logo, name, number, personalized color, custom and strung rackets, custom golf clubs, and custom inflates. ***Extended Holiday Returns – Purchases made from now through December 25th may be returned through January 31st, 2026.
How do I return a product to Wilson Sporting Goods?
If you ordered your product directly from Wilson.com, use our Return Form to start a return. You will need your order number and the email address you used to place the order. Follow the steps to submit your return for eligible items. On the final return confirmation page, you will be able to print your UPS return shipping label or find the scannable QR code to use at the UPS store to send the item(s) back to us. This information will also be sent via email.
When will I receive my refund for a Wilson Sporting Goods return?
Refunds are processed AFTER we receive the item(s) to our warehouse. When we are operating on time with return processing, it can take up to 5 business days to see the refund back to the original form of payment.
Can I exchange a product ordered at Wilson.com?
No, we do not offer exchanges. If you need a different item, you can start a return for a refund and place a new order at any time.
When will my Wilson Sporting Goods order ship?
Ground Orders normally take between 24-48 hours to ship out of our warehouses on business days. Orders placed with expedited shipping, if placed before the 1 pm CST, will ship the same business day.
Does Wilson Sporting Goods offer rush shipping?
Orders must be placed by 1 PM CST to be eligible for next-day or second-day shipping on business days. This means that the order can ship same-day from our warehouse if you place it before 1 PM CST on a business day. Custom orders and other made-to-order products have lead times and will ship within the specified timeframe on your order confirmation.
Does Wilson Sporting Goods ship everywhere?
We are unable to ship to the following:
- PO Boxes
- Any address outside the United States
- Freight forwarders
- APO addresses
Using any of these as a shipping address will result in your order being cancelled.
What if my order gets delivered and I am missing an item?
If an item from your order is missing, please contact us and our team will file a UPS claim on your behalf. We will follow up with you within 48 hours with the claim status and next steps.
What is the Wilson Sporting Goods Limited Warranty policy?
Most Wilson products carry a one-year limited warranty from the date of purchase by the original purchaser from Wilson.com or an authorized dealer.
How do I submit a warranty request on a Wilson Sporting Goods product?
You can submit a warranty request and find complete terms of the Wilson Limited Warranty on our website.
What can I purchase with the voucher from my Wilson Limited Warranty claim?
A voucher from a warranty claim can only be used to purchase the same product or a comparable product to the one your warranty claim was originally submitted for. Vouchers cannot be used on custom items.
Can I return a custom product to Wilson Sporting Goods?
No. Because we build these products specifically to your custom requirements, we cannot accept returns. It is your responsibility to review your order and confirm that it is correct before submitting it to us. Wilson cannot refund personalized products if the issue is due to typographical errors, misspelled words or names, incorrect grammar, unfinished text, or other material provided by the user. Please be sure you are satisfied with the color combinations and overall layout of your products before submitting your order. Wilson also reserves the right to reject any designs with profanity or offensive content. For full terms and conditions of your order, please see Custom Product Terms of Sale.
When will I receive my custom Wilson product?
The lead-time for each custom item is displayed within your shopping cart. Please check your order confirmation email to view the estimated lead-time for the custom item(s) you purchased. You will receive an email with tracking information as soon as your custom item(s) ship.
Can I cancel or modify my custom Wilson order after it's placed?
No. Once you place your order, we begin the process of building your custom product specifically for you. Therefore, we cannot accept cancellations or modifications to the design of custom products.
How do I get a career at Wilson Sporting Goods?
To learn more about Careers at Wilson and view current openings, please visit our Careers page. Wilson has been a leader in the sporting goods industry for more than 100 years, in part because we round out our team with the best and brightest talent. We hire individuals who share our passion for sports and complement our desire to make Wilson the brand of choice for athletes everywhere.
What is the Wilson Sporting Goods product draw?
When a product is high-demand and limited edition, we sell it through a "draw" to give interested buyers an equal chance to purchase one. The draw opens for a limited amount of time, and anyone can enter to purchase the product. When the draw closes, winning entries are randomly selected through an automated process based on the available product quantity. All draw entries will be notified if they are selected or not via email.
How long is the draw period open for Wilson Sporting Goods?
Timelines for the draw are communicated on the individual product pages.
Can I submit more than one entry to the Wilson product draw?
Please submit only one entry. Duplicate entries will be removed from the draw before selections are made. If your entry is selected, you will be able to purchase only one of the products. You will receive a confirmation email once you have successfully entered the draw.
When will the Wilson product draw selection take place?
Each draw selection will take place within 24 hours of the draw entry period closing.
When will I be notified about the Wilson product draw selection?
You will receive an email if your entry was selected within 24-48 hours of the draw entry period closing.
Can I modify or cancel my Wilson product draw order?
No. Once your draw order is placed, we are unable to cancel or edit. Draw products can be returned within 30 days as long as the item is new, unused, and in its original packaging.
Can I pick a different item if selected for a Wilson product?
No. The draw is specific to the product you enter for, and you agree to purchase the product when you enter the draw.
Do Wilson product draw items come with a warranty?
Yes. All products sold via the draw come with the standard product warranty.
Can I pay for expedited shipping on a Wilson product draw item?
No. You cannot select an express delivery option within the checkout process for faster delivery. The product will only ship after the draw has concluded, and the selections are made.
Are Wilson draw products items returnable?
Yes. Draw products can be returned within 30 days as long as the item is new, unused, and in its original packaging. Use the Return Form to start the process.
Will I get charged for entering the Wilson product draw?
When you submit an entry to the draw, we will temporarily authorize your credit card for your purchase, plus tax and shipping if applicable. This will appear as a pending charge on your credit card. If your entry is selected, we will process the payment when the item ships. If your entry is not selected, you will not be charged, and the pending authorization will be reversed in full.
Does Wilson offer tennis racket stringing service?
Yes. When buying a performance tennis racket on Wilson.com, you can select the recommended string configuration, or choose from Wilson and Luxilon strings and select your preferred string tension. Your racket will be strung by an experienced stringer and completed within the stated delivery window on the product page.
You can also get your Wilson tennis racket strung a Wilson Retail Store. See our Store list for location and hours. Stringing instructions can be found here.
Can I have my tennis racket restrung on Wilson.com?
No. We don’t currently offer the capability to restring your existing racket. We do however offer restringing of Wilson rackets at Wilson’s Retail stores. See our Store list for location and hours.
Can I return an item to Wilson that I bought on sale?
No. Sales are final when you purchase an item during the sale period. This is indicated on each of our product pages as well.
Can I exchange an item at Wilson that I bought on sale?
No. Sales are final when you purchase an item during the sale period.
Why was my Wilson Sporting Goods sale order cancelled?
If your order was cancelled, it was likely due to a stock issue. Our sale items sell fast and at times our system cannot keep up with the demand.
Can I cancel my Wilson order if I buy it on sale?
No. We cannot change or cancel orders that are already in the process of shipping. In addition, the sale price cannot be extended once the sale has ended.
Will Wilson adjust the price of my sale items after my order is complete if the price is different on the website?
No. We are unable to adjust any previous orders prices, no matter how recent.
Can I use a group discount on top of a Wilson-wide sale?
No. If you are already part of a particular customer group and wish to participate in a Wilson sale, you will need to set up a new account with an alternate email address before proceeding. You may also check out as a guest to receive a sale price.
When will my Wilson sale item ship?
With any high-volume sale, we may see an extended shipping timeline. The estimated shipping time for the sale product should be displayed on the product page on the Wilson website.
Can I submit a product idea to Wilson?
Yes. Wilson accepts product idea submissions exclusively through its online Product Idea Submission Form. To be eligible for review, all submitted ideas must already be covered by either: A U.S. utility patent, or A utility patent application filed with the U.S. Patent and Trademark Office (USPTO), or An equivalent patent application filed with a recognized non‑U.S. patent office.
Wilson reviews every qualifying submission and will contact you if they are interested in your idea.